Position: Process Associate- HRIN144 - Closed

Process Associate

ONE BCG is a fast-paced, rapidly growing IT organization currently looking to find a bright Process Associate to become an integral part of our team. You will be involved in helping our team of specialized professionals with unique skill sets to plan and implement business process improvement projects focused on advancing effectiveness and efficiency.


  • Handle inbound and outbound calls according to defined quality, standards, policies and procedures
  • Deliver excellent customer service and ensure customer satisfaction in all calls
  • Attend to customer queries, concerns, and complaints and provide first level resolution
  • Ensure customer queries and concerns are accurately addressed over chats and emails
  • Escalate calls if necessary and follow proper protocols
  • Ensure compliance to all company policies and procedure
  • Keep oneself updated, aware of, and compliant to all company policies and procedures at all times
  • Keep all company information, which includes customer information, confidential and secured
  • Direct reporting to the team lead

Minimum Qualifications:

  • Excellent communication skills, verbal and written
  • Active listening skills
  • Computer and keyboard skills (working knowledge of PCs e.g. MS Office, Internet, Emails, etc.)
  • Reasonable analytical skills
  • Situation handling skills
  • Team player
  • Open to work in rotational shifts
  • Prior experience in customer service may be preferred

At ONE BCG, we accept and celebrate difference, we support it, and we thrive on it for the benefit of our employees, our products and our customers. ONE BCG is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: ONE BCG does not accept agency resumes. ONE BCG is not responsible for any fees related to unsolicited resumes.

Work, live, and play in India’s best-planned city: Chandigarh, “The City Beautiful”.

  • Ranked among the cleanest cities in India
  • Affordable living with high quality of life
  • Top education and health care
  • Lush, beautiful parks and gardens
  • Countless delicious eateries
  • Peaceful, unclogged neighborhoods and streets
  • Perfectly located near uphills for cool weekend trips


5th Floor, Plot No ITC 2

IT Park, Sector 67

Mohali PB 160062


Ph: +91 172 424 8888


PO Box 1531

Dee Why NSW 2099


Ph: +61 2 9114 6001

Email: info@onebcg.com


FSVC - Botswana Innovation Hub

Paledi House, First Floor

Plot 50664 Fairgrounds

Gaborone, Botswana

Ph: +267 399 6000


5th Floor Golden House

30 Great Pulteney Street

London W1F 9NN

United Kingdom

Ph: +44 (0) 2070 99 88 50


7650 S McClintock Dr

Suite #103-108

Tempe AZ 85284

United States of America

Ph: +1 866 420 9555

Updated: 08 October 2018